Why do you only use Telegram?

Speed. As most of us are used to messaging Apps, Telegram is much more efficient than calls / emails for moving things along – we are only available via Telegram. If there is urgent matter, then we also have phone / email.

What is the minimum requirement to be a support worker?

• NDIS Worker Screening ID
• Working with Children’s Check
• First Aid (within last 3 years)
• CPR Course (within 12 months)
• Valid Driver’s Licence
• Reliable Car & Comprehensive Insurance

Qualifications are not necessary, however, without the above we cannot employ you.

Can you guarantee shifts close to where I live? And a minimum of  6 to 8 hours?

Everyone asks for nearby roles and long shifts, the best advice we can give is: “be flexible and consider shorter shifts …” All our roles are casual, once you
have started working with any of our clients, and we’ve been able to validate your work first-hand, you will be considered for more roles.

Most of the our staff start with 4 hours per week, and over time this may grow, in fact, we have many staff working 30-40 hours per week, but they all started with one client.

Are your roles community / home-based only?

We do not operate from a dedicated facility, thus you will be working from the client’s home, or taking them out in the community, mostly during the daytime or evenings. You will be paid a travel allowance when taking a client from their home, out into the community, and returning them home. However, no payment will be made for travel to and from your home to a client’s home, and return.

Can you guarantee me a fixed number of hours?

The short answer is – No. Given the nature of disability work, and the changing dynamics of clients, we can’t guarantee hours. Generally, when engaging with a clients for the first time you will be required to start off with small 3-4 hours shifts, then once rapport is built (and if the clients has the funding) hours will generally be increased. The more confidence we have working with you, the more clients we will consider you for within our roster.

Are all roles ongoing? Will I be required for short, last-minute shifts? Will be required to travel.

Most of our support workers are matched with regular clients on a weekly /ongoing basis, so there is continuity of care.

As a casual worker, you have the right to refuse any shifts that don’t suit your schedule. We ask that you are transparent about your availability, and not commit to anything that you cannot take on immediately.

Travel is at your discretion, generally we will look for work within your preferred localities, however, from time-t0-time (if you have indicated you are willing) we will put you forward for roles that require travel.

What do you pay support workers?

Your rate of pay is fixed as per the Government SCHADS Award, and based on your qualifications. Please note we validate all qualifications thoroughly – if you submit any fraudulent documents, you will be reported to Services Victoria and your NDIS Worker Screening ID maybe cancelled.

• If you have no formal qualifications in disability (nursing does not apply)
  Level 1.3 – $39.97 (Weekday Rate which Includes 12% Super + First Aid Allowance $0.54 per hour)
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• If you have a Certificate III in Individual Support (no other qualifications are considered)
  Level 2.1 – $49.02 (Weekday Rate which Includes 12% Super + First Aid Allowance $0.54 per hour)
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• If you have a  Certificate IV in Disability
  Level 2.2 – $50.54 (Weekday Rate which Includes 12% Super + First Aid Allowance $0.54 per hour)
  –
• We also pay $0.99 for every KM you travel with a client (from there residence and return). You are not paid to travelling to / from your own home to the client, only for when you are accompanying a client
  –
• Inactive Sleepover Rate is fixed at $60.02 these shifts also include 4 hours of support work in total before or after the 8-hours of sleepover. Other rates apply if you are required to attend to the client during these 8 hours.